Free* 1 hour training session on any Microsoft Office or
Windows product!*Lakewood area only. |
|
|
 |
 |
 |
Service Contracts |
 |
|
| |
Hourly
onsite and remote services are billed out at $65.00 per hour.
Networking services are billed at $85.00 per hour. There is a one hour
minimum for these calls.
If you need
more than occasional support but do not have the budget or staff for a
full time tech employee, here's the best solution. Service agreements
for anywhere from 2 to 25 hours per month, depending on your needs.
This gives you more than a 10% discount over hourly rates. In
addition, your systems and business will run smoother with ongoing
support and maintenance.
|
Service
Level
|
Description of Services |
Price
with Service Agreement |
Price
without Service Agreement |
|
Normal |
General Computing Issues including installation, problem
diagnosis, and How-to |
55.00 |
65.00 |
|
Normal |
Networking Issues including internet connectivity, configuration
and advanced resolution |
75.00 |
85.00 |
|
Emergency |
General Computing Issues including installation, problem
diagnosis, and How-to |
75.00 |
85.00 |
|
Emergency |
Networking Issues including internet connectivity, configuration
and advanced resolution |
95.00 |
105.00 |
Emergency
Support
Our office hours are from 8:00 a.m.
to 5:00 p.m., Monday through Friday. Emergency Support calls during
business hours will be addressed by priority. Emergency calls
received after hours will be received by voice mail and an on call
technician will be in contact with you as soon as possible.
All trips over 15 miles are billed at
$30.00 per hour travel time.
Lakewood, Edgewater - no
travel time charges.
|
|
|
|
|
|
If you suspect a specific virus, you can check
Symantec's website to download a free removal tool for that
particular virus.
|
|
|
