Troubleshooting:

Check the list below before you panic! There may be a quick solution to your technical problems. If not, you can always call us at 303-881-1093
 

Troubleshooting Procedures

1. Does the problem still occur after you restart the system? Sometimes rebooting will eliminate a problem.

2. Can you duplicate the problem after a reboot?
   Always attempt to duplicate the problem to verify that it really is a problem. Document any error messages and call us at 303-881-1093.

3. Did it ever work? If so, what's happened since then? Check for new software or hardware installed, including screensavers, shareware, freeware, backed up files, etc. Examine what has changed so that you can reverse the change and test again. 

4. Have you tried opening/saving/or using an alternative copy of the document or template - if you have problems with a text file, spreadsheet, etc. 

5. Web site - if you have problems locating, browsing, or opening a URL... Sometimes a website is unavailable due to high traffic. Try at a later time to check connection

6. Have you tried the Windows Troubleshooters? Choose Start, Help, and query on Troubleshooters. This is a simple and convenient way to make sure you haven't overlooked any of the installed Troubleshooters in Microsoft's (r) Help.

7. Have you determined whether the problem is documented with a fix? It could be that you've found a bug and a workaround is available on http://www.microsoft.com/support in the Knowledge Base. Try querying on the exact error message and add the application and operating system too. 

8. Have you run ScanDisk and Defrag? If not, do so and have them fix errors. If files on the hard drive have become corrupt, causing error messages that are difficult to track down to a specific file or application, ScanDisk will locate and repair cross-linked files, which may fix the problem. 

9. Have you disabled all the programs in the Startup folder? At installation, some applications automatically put a shortcut to the executable in the Startup folder. Remove them you to focus your efforts on the suspected application or media.

10. Have you performed a virus check? A virus is always a possibility and can be the answer to an elusive problem. To check, use a virus scanning application with frequent updates for best results